At Oxelira, we are committed to providing high-quality online learning experiences in programming, design, and language courses. We understand that sometimes learners may need a refund, and this Refund Policy outlines the terms, conditions, and procedures for requesting and processing refunds.
Please read this policy carefully to understand your rights and obligations.
1. General Refund Policy
Oxelira offers refunds under certain circumstances to ensure learner satisfaction. Refund eligibility is determined based on the course type, timing, and reason for the request.
Eligibility:
- Refunds are generally available within 14 days of purchase for online courses.
- Courses that have been fully completed or accessed extensively may not be eligible for a full refund.
- Special promotions, discounted offers, or bundles may have different refund conditions, clearly stated at the time of purchase.
2. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us Promptly
Email our support team at [email protected] or call +44 078 5119 9275. Include your:- Full name
- Email used for registration
- Course name and purchase date
- Reason for the refund request
- Review Process
Our team will review your request and verify your eligibility based on the terms outlined in this policy. - Refund Decision
You will receive a confirmation email regarding the approval or denial of your refund within 5–7 business days. - Processing Refund
Approved refunds will be processed via the original payment method within 7–10 business days.
3. Non-Refundable Items
Refunds may not be available for:
- Courses accessed beyond the refund period or fully completed
- Downloadable course materials already consumed
- Gift cards, promotional offers, or third-party products
- Services or courses purchased through external platforms unless stated otherwise
4. Cancellation of Courses by Oxelira
If Oxelira cancels a course for any reason, enrolled learners will receive a full refund or a credit for another course, at their preference. Refunds for canceled courses will be processed promptly.
5. Disputes
If you encounter any issues regarding your refund request, please contact us directly at [email protected] or +44 078 5119 9275. Our team will make every effort to resolve the matter quickly and fairly.
6. Changes to Refund Policy
Oxelira reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated Effective Date. We encourage learners to review this policy periodically.
7. Contact Information
For questions, concerns, or refund requests, please contact us:
- Phone: +44 078 5119 9275
- Email: [email protected]
- Address: 12 Bishops Park, Inverness IV3 5SZ, United Kingdom
Our support team is committed to ensuring your satisfaction and providing clear guidance regarding our refund procedures.